WhopMail

Last updated: September 27, 2026

1. Introduction

This Refund and Cancellation Policy explains our policies regarding refunds, cancellations, and subscription management for WhopMail services. By subscribing to our Service, you agree to the terms outlined in this policy.

This policy is incorporated into our Terms of Service by reference. Please review this policy carefully before making a purchase.

2. Subscription Plans

2.1 Billing Cycles

We offer subscription plans with the following billing cycles:

Monthly Plans: Billed monthly in advance
Annual Plans: Billed annually in advance (may include discounts)

All subscription fees are charged in advance for the billing period. Your subscription will automatically renew at the end of each billing cycle unless cancelled.

2.2 Plan Features

Each subscription plan includes specific features, usage limits, and capabilities. Plan details are available on our Pricing page.

3. Free Trials

3.1 Trial Period

Some subscription plans may include a free trial period. During the trial:

You can access all features included in the trial plan
No payment is required during the trial period
The trial period duration is specified at signup

3.2 Trial Cancellation

You may cancel your subscription at any time during the trial period:

Cancellation before the trial ends: No charges will be applied
Your account will remain active until the end of the trial period
You will not be charged if you cancel before the trial expires

3.3 Trial Conversion

If you do not cancel before the trial ends:

Your subscription will automatically convert to a paid plan
You will be charged the applicable subscription fee
Your billing cycle will begin on the day the trial ends

We will send you a reminder email before your trial ends to give you an opportunity to cancel.

4. Refund Eligibility

4.1 Refund Requests

Refund requests must be submitted within the following timeframes:

Monthly Subscriptions: Within 7 days of the initial charge or renewal
Annual Subscriptions: Within 30 days of the initial charge or renewal

Refund requests submitted after these timeframes will be evaluated on a case-by-case basis but are not guaranteed.

4.2 Eligible Refund Scenarios

Refunds may be granted in the following circumstances:

Technical issues that prevent you from using the Service and cannot be resolved within a reasonable timeframe
Billing errors or duplicate charges
Service unavailability for an extended period (as defined in our Terms of Service)
Material changes to the Service that significantly reduce functionality
As required by applicable consumer protection laws

4.3 Refund Processing

If your refund request is approved:

Refunds will be processed within 5-10 business days
Refunds will be issued to the original payment method
Processing times may vary depending on your payment provider
You will receive email confirmation when the refund is processed

5. No-Refund Scenarios

Refunds will generally not be provided in the following circumstances:

Change of mind or dissatisfaction with the Service (unless within the refund timeframe)
Failure to use the Service or utilize available features
Violation of our Terms of Service or Acceptable Use Policy resulting in account termination
Refund requests submitted after the applicable refund timeframe
Partial refunds for unused portions of a billing period (except as specified below)
Refunds for add-on services or one-time purchases (unless required by law)

6. Cancellation

6.1 How to Cancel

You may cancel your subscription at any time through:

Your account settings in the WhopMail dashboard
Contacting our support team at support@whopmail.com
Using the cancellation link in your account management section

6.2 Cancellation Timing

When you cancel:

Immediate Cancellation: Your subscription will end immediately, and you will lose access to paid features
End of Billing Period: Your subscription will remain active until the end of the current billing period, and you will retain access to paid features

You can choose your preferred cancellation timing when you cancel your subscription.

6.3 Effect of Cancellation

Upon cancellation:

Your subscription will not automatically renew
You will retain access to the Service until the end of your current billing period (if applicable)
Your account data will be retained according to our data retention policies
You may reactivate your subscription at any time

7. Prorated Refunds

7.1 Upgrade/Downgrade

When you upgrade or downgrade your plan:

Upgrades: You will be charged a prorated amount for the remainder of your billing cycle
Downgrades: Changes take effect at the start of your next billing cycle (no immediate refund)

7.2 Mid-Cycle Cancellation

If you cancel mid-billing cycle:

You will retain access until the end of the current billing period
No prorated refund will be provided for the unused portion
Your subscription will not renew at the end of the billing period

Exceptions may be made for annual subscriptions cancelled within the first 30 days, subject to our refund policy.

8. Chargebacks

8.1 Chargeback Policy

If you initiate a chargeback with your payment provider:

Your account will be immediately suspended pending resolution
We will investigate the chargeback and provide evidence to your payment provider
If the chargeback is resolved in our favor, your account may be reactivated
If the chargeback is resolved in your favor, your account will be cancelled and any refund will be processed through the chargeback

8.2 Disputes

We encourage you to contact us directly to resolve billing disputes before initiating a chargeback. We are committed to resolving issues fairly and promptly.

9. Special Circumstances

9.1 Service Interruptions

If the Service is unavailable for an extended period due to our error:

We may provide service credits or extensions
Refunds may be provided for extended outages (more than 48 hours)
Compensation will be determined on a case-by-case basis

9.2 Account Termination by Us

If we terminate your account for violation of our Terms of Service:

No refund will be provided for the current billing period
You will lose access to the Service immediately
Your data will be handled according to our data retention policies

9.3 Legal Requirements

We will comply with all applicable consumer protection laws regarding refunds, including:

Distance selling regulations (where applicable)
Consumer rights legislation
Local refund requirements in your jurisdiction

10. How to Request a Refund

To request a refund, please contact us:

Email: support@whopmail.com
Subject Line: "Refund Request - [Your Account Email]"
Include: Your account email, subscription plan, reason for refund request, and any relevant details

We will review your request and respond within 5 business days. Refund decisions are made at our sole discretion, except where required by law.

11. Payment Method Refunds

Refunds will be issued to the original payment method used for the subscription:

Credit/Debit Cards: Refunds appear on your statement within 5-10 business days
PayPal: Refunds are processed to your PayPal account
Other Payment Methods: Processing times may vary

If the original payment method is no longer available, we will work with you to arrange an alternative refund method.

12. Updates to This Policy

We may update this Refund and Cancellation Policy from time to time. We will notify you of material changes by:

Posting the updated policy on this page
Updating the "Last updated" date
Sending email notification for significant changes

Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about refunds, cancellations, or this policy, please contact us:

Email: support@whopmail.com
Refund Requests: support@whopmail.com (subject: "Refund Request")
Website: whopmail.com

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